Customer Care

STYLE ADVICE

ORDERING & PAYMENT

SHIPPING INFORMATION

GIFT CARDS

RETURN & EXCHANGES

OTHER INQUIRIES

PAYMENT SECURITY

WEBSITE SECURITY

 

STYLE ADVICE

Our fashion advisor is always here to help you:
Find the perfect item
Refresh your already existing style – because everyone has a style!  We just give you a hand to let it shine again.
Choose a must have
The best way to connect to our style advisor is: customercare@athenahandmade.comThis email address is being protected from spambots. You need JavaScript enabled to view it.

ORDERING & PAYMENT

Fast and convenient, our website not only allows you to point, click and purchase, but you can also track your order, make a wish list and access your order history. Please review your order carefully prior to submission, as it cannot be modified once submitted.

Order Status

If you placed your order through your athenahandmade account, you may check the status of your order at any time by clicking on Your Account, signing in, and selecting Order History.

International Orders

Outside of USA & CANADA
Please contact: orders@athenahandmade.comThis email address is being protected from spambots. You need JavaScript enabled to view it.

Order Confirmation

You will receive an order confirmation number at the conclusion of your order process as well as an email that states your order number and an approximate order total.

Credit Cards & Gift Cards

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, PayPal and ATHENA HANDMADE gift cards.

Items are charged to your credit card when they ship. If an item is on backorder, you will not be charged until the backordered item ships. Your shipping & handling charge will be prorated to the value of the shipment.

For verification purposes, every purchase made with a gift card also requires you to enter a credit card number. It will only be charged if the order total exceeds the amount on your gift card. In this case, you will be charged the outstanding order balance. The information on your credit card will not be used for any other purpose.

SHIPPING INFORMATION

All items ship within 24 hours of ordering.
However, if there are provisioned delays you will be alerted and provided an approximate date of shipment.  Rest assured any shipping delay will be communicated to you at the time of your order.

Shipping Times

Standard Express (add $15)
5-7 business days 3-5 business days  


Shipping & Handling Charges

Please use the chart below to estimate the standard shipping & handling charge for your order. For Express delivery, please add $15.

Order Value Shipping & Handling Fee
Up to $99.00 $7.25
$100 - $199 $8.25
$200 - $299 $10.25
$300 - $399 $12.25
$400 - $499 $14.25
$500 or more $15.00

   

Please note fees are in Canadian $ and will be calculated automatically to US $ for US orders.  

Non-U.S. & CANADA Addresses

Please contact: orders@athenahandmade.comThis email address is being protected from spambots. You need JavaScript enabled to view it.

GIFT CARDS

The ATHENAHANDMADE e-gift card is perfect for every one on your list. Choose the denomination you'd like to share, from $25 to $300, and it will be sent by a click of a mouse. E-gift cards are sent to the recipient within minutes of your order. You will receive an email confirmation that the e-gift card was sent to your recipient.

Redeeming E-Gift Cards

Enter the gift card number into the Payment Information area at checkout.

RETURN & EXCHANGES

If you are not satisfied with your purchase for any reason, please let us know in 15 days of receiving your package, so we can take care of you.

Our Policy

Items should be returned new, unused, and with in 15 days of receiving the item.

Refund Process

A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing.  Please send your unwanted item(s) within the 15 day period.

Exchanges

If you are making an exchange for the same item in a different size or color that exists, you will not be charged for the reshipment of the item to you.
If you are making an exchange for a different item, you will be charged a new shipping fee to your original method of payment.

OTHER INQUIRIES

Please use Feedback & Suggestions as subject line
customercare@athenahandmade.comThis email address is being protected from spambots. You need JavaScript enabled to view it.

Please use Press & Media as subject line
customercare@athenahandmade.com
This email address is being protected from spambots. You need JavaScript enabled to view it.

Please use Designers as subject line
customercare@athenahandmade.com

Potential Contributors please use
Photographers, Fashion Journalists or Editors as subject line
customercare@athenahandmade.com

Payment Security

ATHENA HANDMADE is committed to safeguarding your privacy online. We recognize your need for reasonable control of personally identifiable information that you share with us.

When you order, we need to know your billing information. This allows us to process and fulfill your order. This will use only for the service you have sought and would not be under any circumstances passed on to any other commercial purpose or to a third party.

Our online shopping procedure is quick and simple. The payment request will contain a link that will allow you to make the payment using a secure online payment environment.

Descriptions of Products we sell

All items are sold as genuine, and as described in the item description. The image displayed on the website pertaining to the description, is the actual item being offered for sale. Customers can contact us before purchase, if they need a fuller description of any aspect of the goods.

Web Security

We respect your privacy! The following section explains the type of information we may collect during the normal operation of our website. Any personally identifying information which might be collected or made available at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. ATHENA HANDMADE handles your information securely. ATHENA HANDMADE employs security measures to protect the loss, misuse and alteration of the information we store and transmit.

When you are using the ATHENA HANDMADE Services, we collect information about your account transactions and your other activities on our website.

Finally, we may collect additional information from or about you in other ways from contacts with our customer support team, results when you respond to a survey and from interactions with Members of the eBay corporate family, or other companies.

How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. To that end, we use your personal information to:

Marketing

We don’t sell or rent your personal information to third-parties for their marketing purposes without your explicit consent.

ATHENA HANDMADE will not sell or rent any of your personal information to third parties for their marketing purposes.